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Acorn Quarterly Review

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Main Page (sequence 1 - title page)

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Acorn Quarterly Executive Report

$CURRENTDATE{dd/MM/yyyy}

Contents (sequence 2)

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Contents

New Tickets 3
Existing Tickets 4
Closed Tickets 5
SLA Breakdown 6

New Tickets (sequence 3)

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New Tickets

New Tickets By Create Week

$REPORTPERIOD Please see below chart of all tickets logged in the last month grouped by the week they were created.
$REPORT175CHART

New Ticket by Source/Channel

Please see below a breakdown of how tickets have been reported to our service team in the last month. $REPORT176CHART

Existing Tickets (sequence 4)

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Existing Tickets

Tickets By Category

Tickets logged last month grouped by category. The category is selected by the service team when working through the issue/request.
$REPORT177CHART

Open Ticket Status

The status of all currently open tickets. $REPORT178CHART

Closed Tickets (sequence 5)

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Closed Tickets

Closed Tickets By Closure Week

Please see below chart of all tickets closed in the last three months grouped the week they were closed.
$REPORT179CHART

Tickets Meeting Resolution SLA

Breakdown of closed tickets that are Inside/Outside the resolution target spcified by the Service Level Agreement. $REPORT180CHART

SLA Stats (sequence 6)

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SLA Stats

Tickets Meeting Response SLA

Breakdown of tickets that are Inside/Outside the response target spcified by the Service Level Agreement
$REPORT181CHART

Missed SLA Tickets

Please see below a list of all tickets that failed either the response or resolution SLA target. $REPORT182DATA

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